Return & Exchange Policy

10 Days Return & Exchange Policy

1. Faulty Products:

• We offer a 10-day return & exchange policy for products that are faulty or have any faulty parts.
• If you receive a faulty product, please contact our customer service team within 10 days of receiving the item to initiate a return or exchange

2. Refund Limitations:

• The refund is void if water or moisture enters the electronic machine or Tube.
• The user manual clearly specifies the washable and non-washable parts; failure to follow these instructions will void the refund.
• The refund does not cover damage to the motor caused by human wear and tear, voltage fluctuations, or the use of USB leads other than the one provided.

3. Non-Returnable Conditions:

• We do not offer returns or refunds for low milk supply issues.
• We do not offer returns or refunds on any Breast Pump parts or accessories.

4. Packaging Requirements:

• The product must be properly packed in bubble wrap and include all original parts.
• Incomplete or improperly packaged returns will not be accepted.

5. Refund Process:

• Once we receive and inspect the returned product, we will process your refund within 7 working days.
• Refunds will be issued to the original payment method used during purchase.

Thank you for your understanding and cooperation. If you have any questions or need further assistance, please contact our customer service team